ISR4351-SEC/K9

Refund Policy

At Network-switch.com, we aim to provide the best customer experience and ensure that your purchases meet your expectations. If for any reason you are not satisfied with your purchase, please read our return and refund policy below to understand your options.

Returns

You have the right to return products purchased from Network-switch.com under the following conditions:

• Eligibility for Return: Items can be returned within 30 days from the date of delivery, provided that the product is in its original condition, unused, and in the original packaging.
• Non-returnable Items: Certain items such as personalized or custom-made products, and items marked as non-returnable at the time of purchase, cannot be returned.
• Return Process: To initiate a return, please contact our customer support team at help@network-switch.com. You will be provided with instructions on how to return the product and obtain a return authorization number if necessary.

Refunds

• Refund Process: Once we receive your returned item and inspect it, we will process your refund to the original method of payment within 7 business days.
• Refund Conditions: Refunds will be issued for the purchase price of the item, excluding any shipping, handling, or other additional fees. If the product is returned damaged, used, or missing parts, a partial refund may be issued.

Exchanges

If you would prefer to exchange an item for a different size, color, or model, please follow the same return process. Once we receive the returned product, we will send the replacement at no additional charge, based on availability.

Shipping Costs

• Return Shipping Fees: You are responsible for paying the return shipping costs unless the item is defective, damaged, or incorrect.
• Refund for Shipping Costs: Shipping costs are non-refundable, except in the case of defective or incorrect items.
• Restocking Fees: You would be chagred about 30% of the product price when return the item, unless the item is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving the product. We will exchange once the return is received.

Contact Us

If you have any questions or concerns about returns or refunds, please contact us at:
Email: help@network-switch.com

Before returning any products, please contact us to explain the issues you are experiencing. In many cases, we can resolve the problem through technical support, and you won't need to return the product.

If there are irreparable defects in the device, you can return it to us for repair or replacement under our twelve-month warranty. Simply reach out to us, and we will provide you with a return code, our return address, and any additional instructions.

Please do not return any items without first contacting us. We will guide you through the process, including the appropriate shipping methods.