RG-AP820-I
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RG-AP820-I Access Point Overview
The Ruijie RG-AP820-I is a high-performance Wi-Fi 6 (802.11ax) dual-radio indoor access point designed to deliver ultra-fast, reliable wireless connectivity in high-density environments such as educational institutions, healthcare facilities, government offices, and enterprise settings. With its advanced features and flexible deployment options, the RG-AP820-I ensures seamless user experiences and efficient network management.
Highlight
- Dual-Radio Design: Equipped with 2x2 MIMO on both 2.4 GHz and 5 GHz bands, providing a combined peak data rate of up to 2.976 Gbps.
- Advanced Wireless Technologies: Supports OFDMA, MU-MIMO, and 1024-QAM, enhancing efficiency and reducing latency in high-density environments.
- Flexible Deployment: Supports both wall and ceiling mounting options, as well as PoE and DC power supply modes, catering to diverse installation requirements.
- Enhanced Security: Incorporates WPA3 encryption, 802.1X authentication, and PPSK, ensuring robust network security.
- Intelligent Management: Compatible with Ruijie’s Smart Network Commander (SNC) and supports hybrid management modes (Cloud / Controller / Standalone) for simplified operations and maintenance.
Specification
| Parameter | Specification |
| Model | RG-AP820-I |
| Wi-Fi Standards | IEEE 802.11a/b/g/n/ac/ax |
| Radio Configuration | Dual-radio: 2.4 GHz (2x2 MIMO), 5 GHz (2x2 MIMO) |
| Peak Data Rate | Up to 2.976 Gbps |
| Ethernet Ports | 1 × 10/100/1000BASE-T RJ45 Ethernet port with auto-negotiation, 1 × 2.5GE SFP/RJ45 combo port, 1 × RJ45 console port |
| Antenna Type | Built-in omnidirectional smart antennas (2.4 GHz: 5 dBi, 5 GHz: 5.7 dBi) |
| Power Supply | Supports DC and PoE power supply (IEEE 802.3af/at/bt) |
| Maximum Power Consumption | 12.95 W |
| Security | WPA3, WPA2, WPA, 802.1X, PPSK |
| Management | Supports Fat, Fit, and Cloud modes; compatible with Ruijie SNC |
| Operating Temperature | –10°C to +50°C (14°F to 122°F) |
| Storage Temperature | –40°C to +70°C (–40°F to 158°F) |
| Operating Humidity | 5% to 95% RH (non-condensing) |
| Storage Humidity | 5% to 95% RH (non-condensing) |
| Dimensions (W × D × H) | 220 mm × 220 mm × 49 mm (8.66 in. × 8.66 in. × 1.93 in.) |
| Weight | ≤ 1.2 kg (2.65 lbs) |
| Warranty | Limited lifetime warranty |
Quality Certifications
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Warranty
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Return Material Authorization (RMA) Process
Standard Warranty Policy
Original New Sealed Enterprise Hardware: 3 Years
Original New Sealed Consumer Devices: 1 Year
The Support Contacts
If your Ruijie products failed, you must contact your sales representative to verify product failure. If the problem still can't correct by remote support methods i.e. email or phone support, the RMA procedure will issue.
Frequently Questions and Answers
Refund Policy
At Network-switch.com, we aim to provide the best customer experience and ensure that your purchases meet your expectations. If for any reason you are not satisfied with your purchase, please read our return and refund policy below to understand your options.
Returns
You have the right to return products purchased from Network-switch.com under the following conditions:
Eligibility for Return: Items can be returned within 30 days from the date of delivery, provided that the product is in its original condition, unused, and in the original packaging.
Non-returnable Items: Certain items such as personalized or custom-made products, and items marked as non-returnable at the time of purchase, cannot be returned.
Return Process: To initiate a return, please contact our customer support team at help@network-switch.com. You will be provided with instructions on how to return the product and obtain a return authorization number if necessary.
Refunds
Refund Process: Once we receive your returned item and inspect it, we will process your refund to the original method of payment within 7-10 business days.
Refund Conditions: Refunds will be issued for the purchase price of the item, excluding any shipping, handling, or other additional fees. If the product is returned damaged, used, or missing parts, a partial refund may be issued.
Exchanges
If you would prefer to exchange an item for a different size, color, or model, please follow the same return process. Once we receive the returned product, we will send the replacement at no additional charge, based on availability.
Shipping Costs
Return Shipping Fees: You are responsible for paying the return shipping costs unless the item is defective, damaged, or incorrect.
Refund for Shipping Costs: Shipping costs are non-refundable, except in the case of defective or incorrect items.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving the product. We will exchange once the return is received.
Contact Us
If you have any questions or concerns about returns or refunds, please contact us at:
Email: help@network-switch.com
Before returning any products, please contact us to explain the issues you are experiencing. In many cases, we can resolve the problem through technical support, and you won't need to return the product.
If there are irreparable defects in the device, you can return it to us for repair or replacement under our twelve-month warranty. Simply reach out to us, and we will provide you with a return code, our return address, and any additional instructions.
Please do not return any items without first contacting us. We will guide you through the process, including the appropriate shipping methods.