Goods Issue
Q: Do you provide a maintenance service?
A: Yes, within the product warranty period, we offer a free maintenance service. If the warranty period has expired, we could still call the official support for you, but it might charge a fee case-by-case. Learn more details about the Official Warranty Period.
Q: How to claim for lost or missing or incorrect or damaged items?
A: You can raise a request on Return/Refund within 30 days after successful delivery or from the date you accepted the items. If delivery is unsuccessful, you need to raise a request within 30 days of order's shipping date. We will strive to reach a decision regarding your claim within 7-10 business days and you can contact your private sales manager for more details.
Order Return
Q: How to start a return?
A: If you want to return or exchange a purchase, please check for return and refund policy of us.
There is a Replace&return tab on each order, you can see different return options depending on the seller, item, or reason for return.
1. Select the item you want to return, and select an option from the Reason for return menu.
2. Choose how to process your return. If applicable, select to issue a refund or replacement.
3. Select your preferred return method.
4. Print your return label and return authorization RMA form.
Tip: Each return label is assigned to a specific return. To make sure that you receive the correct refund, don't include items from multiple orders or shipments in the same box.
Q: Do I need to pay any restocking fee when returning the products?
A: Some items we sell have a restocking fee(the percent will depend on products cost) if the product is defective or items can't support reselling.
Q: Do I need to pay the return shipping cost or customs?
A: Unless the product is defective or the direct result of an FS error, the customer will be responsible for the return shipping cost and customs.
Q: If I bought extra or wrong product, can I return it?
A: If you simply change your mind or do not need the products, you can submit a return within 12hours for free. if pass the 12 hours and we start processing your order, we might charge the restocking fee around 25% of the product price.
Q: What documents are required to process a return?
A: An RMA form is necessary for you to process the return. All items must be returned with an RMA form accordingly. RMA means "Return Merchandise Authorisation", which is provided by us after confirming your return.
Q: When can I get the refund back?
A: We will process the refund immediately after we have received the returned products. Usually, you will receive the refund within 3-5 business days. View more details about the Return Policy.
Q: Do you provide pick-up service for my return?
A: Yes, network-switch can provide pick-up service for your return, pls email your account manager for the pick-up time and RMA No. You can also contact your local UPS/FedEx/DHL, etc to schedule it.