Shipping Policy
At Network-switch.com, we are committed to providing fast and reliable shipping options to our customers worldwide. We fulfill orders through trusted international couriers, including DHL, FedEx, EMS, UPS (for customers with a UPS account), TNT, and Aramex (primarily for Africa and the Middle East).
1. Shipping Methods
We offer two main shipping options to suit your needs:
- Express Shipping: This option includes services like DHL, FedEx, TNT, EMS, UPS, and Aramex, providing fast and convenient door-to-door delivery.
- Air Cargo: For larger orders over 45 kilograms, Air Cargo offers door-to-airport service, allowing you to save on shipping costs while still ensuring fast delivery.
2. Estimated Delivery Times
Delivery time consists of two parts: Processing Time and Actual Shipping Time.
- Processing Time: This is the time required to gather and package all items in your order.
- Actual Shipping Time: This depends on your location and the shipping method selected. Below is an estimate of shipping times for each region:
| Shipping Zones | By Express | By Air Cargo |
|---|---|---|
| Asia | 1-2 Days | 2-3 Days |
| Europe | 2-3 Days | 3-4 Days |
| Oceania | 2-3 Days | 3-4 Days |
| North America | 2-3 Days | 2-3 Days |
| South America | 3-4 Days | 4-5 Days |
| Middle East | 2-3 Days | 3-4 Days |
| Africa | 3-5 Days | 4-7 Days |
3. Shipping Insurance
All shipments via international couriers are insured and trackable online. Once your order has been dispatched, we will email you a tracking number so you can monitor your shipment's progress.
Additionally, Network-switch.com offers Shipping Insurance to protect your package against loss or damage. If any issues arise, we will promptly reship your order. You can choose to add Shipping Insurance during the checkout process, based on your order’s total value.
4. Tracking Your Order
Once your order is shipped, you will receive an email containing tracking information for your package(s). The email will include a link to the relevant courier's tracking page, allowing you to monitor your shipment at any time.
5. Contact Us
If you have any questions or need further assistance regarding shipping, please feel free to contact our customer support team at:
Email: help@network-switch.com
Contact Us
We offer quick reply support via telephone and email, which guarantee that you can get response within 12 hours.
ccie-support@network-switch.com
(Technical Support)
partner@network-switch.com (Cooperation Inquiry)
Chat online: with our sales representatives now.