To enhance after-sales service and build consumer confidence in our products, Network-switch.com offers the NSCare 3-year warranty for all original new products. If end users have purchased manufacturer-provided services, please refer to the manufacturer's warranty policies for support.

1. For enterprise-level products that experience defects due to product quality under normal use, Network-switch.com offers a limited warranty within the 3-year warranty period.
   
2. Consumer devices have a one-year warranty, with standard accessories covered alongside the main product. Separate accessories purchased independently will have their own original warranty.
3. If you experience a product failure, please reach out to Network-switch.com’s after-sales support hotline at +852-6359-3631 (HK). If the issue is determined to be hardware-related, our after-sales engineers will direct you to the appropriate service center for assistance. We are committed to providing efficient, high-quality support to customers worldwide.
4. For products requiring support beyond the standard warranty, please also feel free to call our pre-sales consultation hotline at +852-6359-3631 (HK) to inquire about warranty upgrades, extensions, and other special offers.
5. The product warranty period follows the terms announced by Network-switch.com. For detailed warranty information (including period and level), please refer to the content below. The specific warranty details for each product are based on Network-switch.com’s system records.

1. Please retain the product warranty card and the invoice (or a copy) issued by our company. These documents will be required as proof of warranty during any maintenance service.

2. The warranty period for the product begins on the invoice date. However, if the invoice date is later than the delivery date from Network-switch.com, the delivery date will be considered the warranty start date for that product.

3. The grace period refers to the time between the product’s shipment from the factory and its final delivery. Different products may have varying grace periods, but the maximum grace period will not exceed two months.

4. On-site service is not available in certain countries or regions. In these cases, Network-switch.com offers remote support or return-to-origin maintenance. For countries or regions with geographical barriers, undeveloped roads, or limited public transport, maintenance services may require additional negotiation and will be subject to a surcharge.

5. Any repaired product will continue to be covered under the warranty for the remainder of the warranty period. If the warranty expires within three months, any replaced spare parts will have a three-month warranty starting from the date of replacement.

6. Replaced spare parts remain the property of Network-switch.com.

7. Users are solely responsible for the security of their data. Before sending the product for maintenance, users should back up their data and programs. Network-switch.com and the NSCare Service Center are not responsible for any data loss, program damage, or storage media issues during maintenance.

8. For information about the product's manufacturing location, please refer to the instructions on the product box.

Customers must return defective products in accordance with the terms outlined in the applicable product warranty or hardware support contract. Upon notification from Network-switch.com confirming the RMA policy, the customer is required to return the defective parts or equipment based on the return instructions provided by Network-switch.com.

During the RMA (Return Merchandise Authorization) process, Network-switch.com must receive the defective parts or equipment within 10 calendar days. If the customer has received replacement parts but fails to return the defective item (and provide the correct quantity and serial number within 20 calendar days), or if the returned item is received after 20 calendar days, Network-switch.com reserves the right to:

• Charge the customer the full list price (excluding discounts) for any unreturned parts.
• Reduce or deny further service until the parts are returned or payment is made for the unreturned items.