Cisco SMARTnet delivers top-tier technical support combined with access to intelligent tools and insights. It helps you resolve issues faster, operate more efficiently, and minimize downtime. With Smart Net Total Care, you can shift your focus from troubleshooting to driving innovation, while your IT infrastructure receives the proactive support it needs.
How many types of SMARTnet services are available?
There are seven distinct types!
1. SMB Support Assistant
Hardware and Software Support - Replacement Hardware by Next Business Day
Features:
· Easy to use networking support
· Operating System bug fixes when required
· 24 x 7 Access to SMB support technicians
· Business Hours Fault Resolution
· Replacement hardware delivered by the next business day (subject to fault identification by Cisco)
· Software tools designed to simplify hardware configuration and use
· Typically priced at 40% less than "full blown" SMARTnet
Does not cover Voice Over IP (VOIP) or Quality of Service (QoS) configurations - choose SMARTnet for these.
2. Cisco SMARTnet 8x5xNBD
Major and maintenance releases of Cisco IOS software
Features：
· 24 x 7 Access to TAC
· Business Hours Fault Resolution
· Replacement hardware delivered by the next business day (subject to fault identification by Cisco)
3. Cisco SMARTnet 8x5x4
Major and maintenance releases of Cisco IOS software
Features：
· Major and maintenance releases of Cisco IOS software
· 24 x 7 Access to TAC
· Business Hours Fault Resolution
· Replacement hardware delivered within 4 hours (subject to fault identification by Cisco)
4. Cisco SMARTnet 24x7x4
Hardware and Software Support Replacement Hardware within 4 Hours
Features：
· Major and maintenance releases of Cisco IOS software
· 24 x 7 Access to TAC
· 24 x 7 Fault Resolution
· Replacement hardware delivered within 4 hours (subject to fault identification by Cisco)
5. Cisco SMARTnet Onsite 8x5xNBD
Hardware and Software Support Replacement Hardware by Next Business Day
Features：
· Major and maintenance releases of Cisco IOS software
· 24 x 7 Access to TAC
· Business Hours Fault Resolution
· Replacement hardware and an Engineer to install it, to be on-site by the Next Business Day (subject to fault identification by Cisco)
6. Cisco SMARTnet Onsite 8x5x4
Hardware and Software Support Replacement Hardware within 4 Hours
Features：
· Major and maintenance releases of Cisco IOS software
· 24 x 7 Access to TAC
· Business Hours Fault Resolution
· Replacement hardware and an Engineer to install it, to be on-site within 4 hours. (subject to fault identification by Cisco)
7. Cisco SMARTnet Onsite 24x7x4
Hardware and Software Support Replacement Hardware within 4 Hours
Features：
· Major and maintenance releases of Cisco IOS software
· 24 x 7 Access to TAC
· 24 x 7 Fault Resolution
· Replacement hardware and an Engineer to install it, to be on-site within 4 hours (subject to fault identification by Cisco)