After-Sale Service
All customers purchase via Network-switch.com will get the following after-sales guarantees:
| No. | Services | Details |
| 1 | Product Warranty | NSCare 3-year warranty for part of original new equipment |
| 2 | Product Maintenance | Free Technical Troubleshoot |
| 3 | Return Merchandise Authorization | Replace with a New, RMA or Used unit according to member level. |
| 4 | Returning and Refunds | Returns and refunds are available, on the basis that you bear the cost of depreciation. |
Frequently Asked Questions
1. How to return Faulty Goods?
Please refer to the Return Policy.
2. Who is responsible for product damage or loss during transit?
To ensure the safe delivery of your shipment and prevent damage or loss during transit, we recommend purchasing shipping insurance (approximately 2% of the PO amount), especially for deliveries to remote countries or high-risk areas.
You can add shipping insurance during checkout, or if you prefer, simply contact us and make the payment; we will arrange the insurance on your behalf.
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